A Shonky Company?

Or just a lesson in not buying things over the Internet?

Firstly let me say that our new bed and mattress is just wonderful, we are perfectly happy with it.

However, we did not receive what we thought we were buying.

We bought, over the Internet, a Sandringham bed set from Pine Solutions. We researched as much as we could - not being able to see and bounce on bed to check it out - where, and how, and from what materials, and by whom it was made. The only information we could find was that the warehouse nestled in the countryside in Sandringham near to Sandringham Palace ... it all sounded very British, local even, and we imagined the local Oompa Loompas hard at work hand-tufting our new mattress.

So when it arrived with a totally different brand name and a "made in China" label, and "Sandringham bed set" written in biro on the packaging ... we felt a little let down.

At first we thought maybe they had actually delivered the wrong mattress to our address. But after a number of phone conversations we have been reassured that it was all quite intentional. That is what they call the Sandringham', apparently. No mention on their site of the fact that they merely import and rename cheap Chinese mattresses. The label says "Club Orthopedic", not the "Sandringham1000" we were expecting. Amongst other things, the Chinese mattress has only 960 springs, not the 1000 the imaginary Sandringham has.

We are not at all impressed with their lack of integrity.